Privacy Policy – Meltemi Studios

Last Updated: August 2026

Meltemi Studios (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.meltemistudios.com and make a booking with us.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

Booking Information: When you make a reservation, we collect your name, email address, phone number, arrival and departure dates, number of guests, special requests, and payment details.
Payment Information: Credit card details and other payment information are processed securely through our payment providers (Stripe and bank transfer partners). We do not store full credit card numbers on our servers.
Communication: If you contact us via email, phone, or messaging platforms, we retain your messages and any personal information you include in your communications.
Guest Communications: We may collect information about accessibility needs, dietary requirements, or other preferences you share with us.

1.2 Information Collected Automatically

Website Usage: Our website may use cookies and similar tracking technologies to collect information about your browsing activity, device type, IP address, and referring website.
Booking Platform Data: Third-party booking platforms (Booking.com, Airbnb, Beds24) collect and share certain data with us about your reservation and interactions with their services.

1.3 Information from Third Parties

We receive booking and guest information from Booking.com, Airbnb, and our booking management system (Beds24).
Payment processors provide transaction confirmations and payment status information.

2. How We Use Your Information

We use the information we collect for the following purposes:

Reservation Management: Process and confirm your booking, manage check-in and check-out, and coordinate your stay.
Communication: Send you confirmation emails, pre-arrival information, check-in instructions, and post-checkout follow-ups.
Payment Processing: Collect payment and handle any payment disputes or refunds.
Compliance: Meet legal and regulatory requirements, including tax obligations and local tourism regulations (including mandatory environmental/tourist fees).
Guest Experience: Respond to inquiries, address special requests, and improve our services based on feedback.
Marketing: With your consent, we may send promotional emails about special offers, new facilities, or seasonal deals. You can unsubscribe at any time.
Security and Fraud Prevention: Protect our property and guests from unauthorized access, fraud, and other illegal activities.
Analytics: Understand how visitors interact with our website to improve user experience and functionality.

3. Third-Party Platforms

Your data is shared with the following third-party platforms to manage your booking:

3.1 Booking.com

We use Booking.com as a channel to accept reservations. Your information is shared with Booking.com according to their privacy policy. Booking.com may use your data for their own purposes, including marketing and customer service. For more information, visit Booking.com’s privacy policy.

3.2 Airbnb

We use Airbnb to manage and accept reservations through their platform. Your information is subject to Airbnb’s privacy policy. Please review Airbnb’s privacy terms to understand how they handle your data.

3.3 Beds24

We use Beds24 as our booking management system to synchronise availability, manage reservations, and track guest information across multiple platforms.

3.4 Payment Processors

Payment information is processed through Stripe and bank transfer partners. These payment processors handle your financial data according to their own privacy policies and PCI-DSS compliance standards.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (such as pixel tags and web beacons) to:

Remember your preferences and login information.
Analyse website traffic and usage patterns.
Improve website performance and user experience.
Detect and prevent fraudulent activity.

Most web browsers allow you to control cookies through your browser settings. You can refuse cookies or be alerted when a cookie is being sent. Please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure HTTPS encryption for all data transmitted through our website.
Restricted access to personal data by authorised personnel only.
Regular security assessments and updates.
Secure payment processing through PCI-compliant payment providers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfil your reservation and provide the services you requested.
Comply with legal and tax obligations (typically 5-7 years for financial records in Greece).
Resolve disputes or handle refund requests.
Maintain records for guest history and repeat bookings (with your permission).

After these periods, we securely delete or anonymise your information unless we are required by law to retain it longer.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and Greek data protection laws, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, subject to legal retention requirements.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request your data in a portable format to transfer to another service provider.
Right to Object: You can object to certain types of data processing, including marketing communications.
Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 9 below.

8. International Data Transfers

Your information may be processed and stored on servers located in the European Union or internationally accessible locations. By providing your information, you consent to the transfer of your data across borders to locations that may have different data protection laws than your home country. We ensure that all international transfers comply with GDPR and applicable data protection regulations.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data privacy concern, please contact us:

Meltemi Studios
Vasiliki, Lefkada 31082
Greece

Email: info@meltemistudios.com
Phone: +30 6936730705
Website: www.meltemistudios.com

We will respond to your inquiry within 30 days or as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date at the top of this document. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Thank you for trusting Meltemi Studios with your personal information.